Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal. A 50% deposit is required at booking, with the remaining balance due 14 days before check-in.

Cancellations made 30+ days before arrival receive a full refund. Cancellations between 14-29 days receive a 50% refund. Cancellations within 14 days are non-refundable, though we'll work with you to reschedule when possible.

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request for an additional fee, subject to availability. Please contact us at least 48 hours in advance to arrange.

Most of our cabins accommodate 2-4 guests comfortably. Our larger lodges can host up to 8 guests. Each cabin listing on our Cabins page includes specific occupancy details and bed configurations.

Yes! Stays of 7+ nights receive a 10% discount, and stays of 14+ nights receive a 15% discount. These discounts are automatically applied at checkout. Contact us for special rates on monthly stays.

All cabins include high-speed WiFi, fully equipped kitchens, private hot tubs, heating and air conditioning, comfortable bedding and linens, bathroom essentials, and outdoor seating areas. Many also feature fireplaces, BBQ grills, and stunning forest or lake views.

Absolutely! We offer high-speed fiber internet (100+ Mbps) perfect for video calls, streaming, and remote work. Each cabin has a dedicated workspace and many guests use our facilities for workations.

Select cabins are pet-friendly with advance notice and a $50 pet fee. Please indicate you're bringing a pet when booking. Pets must be well-behaved, kept on leash outdoors, and cannot be left unattended in the cabin.

Our kitchens are fully stocked with cookware, dishes, utensils, coffee maker, toaster, blender, and all basic cooking essentials. We provide dish soap, paper towels, and trash bags. You'll just need to bring your groceries!

Yes! We provide a starter bundle of firewood for cabins with fireplaces or fire pits. Additional firewood bundles can be purchased on-site for $15 each, or you're welcome to bring your own.

We're located 90 minutes east of Seattle and 2 hours from Portland. Detailed directions and GPS coordinates are provided in your booking confirmation. The final 5 miles is on a well-maintained gravel road suitable for all vehicles.

Yes! All guests have access to Crystal Lake, a pristine mountain lake just a 10-minute walk from the cabins. We provide kayaks, canoes, and paddleboards free of charge. The lake is perfect for swimming, fishing, and water activities from May through September.

There are over 30 miles of hiking trails accessible from the property, ranging from easy nature walks to challenging mountain trails. Trail maps are provided in each cabin, and our staff can recommend routes based on your fitness level and interests.

Pinewood Village is 15 minutes away and has a well-stocked grocery store, restaurants, gas station, and shops. We recommend stocking up before arrival, though we also offer a grocery delivery service for an additional fee.

Cell service can be spotty depending on your carrier (Verizon works best). However, all cabins have reliable WiFi with calling capabilities, and we provide a local emergency contact number. This limited connectivity is part of the peaceful retreat experience!